Terms of Services


Terms of use for TicketsNY.com including tickets’ return policy

Our goal at TicketsNY.com is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on TicketsNY.com

Customer Service: Our Customer Service is open Monday through Friday 10am -7pm at 917-689-5010 or via e-mail sales@ticketsny.com

Payment Methods
TicketsNY.com accepts American Express, Visa,Discover and MasterCard.

Who You Are Buying From
TicketsNY.com is not affiliated with any concert halls, concert venues or other ticket web sites. TicketsNY.com acts as the agent to those who are promoting or otherwise providing the events for which you purchase tickets ("Event Providers"). TicketsNY.com is not responsible for the products, services, actions, omissions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the TicketsNY.com. The name of the artists or bands schedule to perform may change without prior notice to us. TicketsNY.com is not responsible for any changes that might occur but will make every effort to inform you.

** In the event there is an obstructed/partial view of your seat or for any reason you are not satifised  with the conditions/treatment of the venue staff, you MUST notify Box office manager/Venue Supervisor or venue staff immediatly BEFORE you leave the premises.  Please record the staff memeber name and title and get official notification in writing.

Pricing and Availability TicketsNY.com sells tickets on behalf of promoters, teams, bands and venues, which means TicketsNY.com does not set the ticket prices or determine seating locations. Tickets are generally sold through several distribution points, including online, Retail Locations and box offices not connected to TicketsNY.com.

Before purchasing your tickets we urge you to confirm the title, time and location of the shows, performances and event. Policies set forth by the promoters, including venues, and theatres, prohibit TicketsNY.com from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. Treat tickets as CASH. Keep them in safe place, AWAY damaging conditions, from Kids and Pets (more on lost, stolen, damanges tickets below). There is no refund or exchange on tickets. We also will not issue a refund for a lost, stolen, damaged or destroyed ticket or for a ticket claimed to be "not delivered".

You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact TicketsNY.com to seek a refund or exchange from TicketsNY.com when TicketsNY.com is prohibited from providing one by its clients, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be cancelled, and TicketsNY.com may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site. TicketsNY.com may also choose to share this information with other ONLINE ticket sites that might also refuse any future ticket purchases made by any person who seek a "chargeback" from TicketsNY.com.

Delivery Methods

Your tickets will be delivered by the shipping method you desire. Orders are processed only after a credit card has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, TicketsNY.com will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after its initial attempt, TicketsNY.com may cancel your order and may sell your tickets to another customer. TicketsNY.com is not responsible for incorrect mailing information you provide to us. Your Last Name MUST be displayed on the mail box to ensure fast and secure delivery by the USPS(United States Postal Service). Absolutely no P.O Boxes. TicketsNY.com will not be held responsible for the lost or misplaced tickets shipped to your place of business.

You agree to contact TicketsNY.com via customer service or e-mail immediatly if you noticed that your order was not recieved on time, before the date of the event. TicketsNY.com will make every efford to investigate and accomodate you.

If the concert is less than 7 days away, the tickets are NOT MAILED OUT. Your tickets will be expecting you at the box office/location designated for ticket pick-up approximatly one hour before the event and your order will be automatically marked as Will Call. This is not reservation!! We charge credit card in advance, even if you fail to attend the show or did not receive an e-mail confirmation from us(because you spam-blocked TicketsNY.com automated service).

Refunds and Exchanges
Before purchasing tickets carefully review your event and seat selection. Policies set forth by our clients, including venues, teams and theaters, prohibit TicketsNY.com from issuing exchanges or refunds for purchased tickets after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. Tickets also cannot be refunded or exchanged due to a poor weather conditions at the time of the event. Refunds or exchanges are offered only for event cancellations and/or due to venue structural issues or force major. All other sales are final.. Occasionally, events are canceled or postponed or changed by the promoter, team, band or venue. If the event is cancelled/postponed/changed by the promoter, team, band or venue, we will attempt to contact you via e-mail to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed event, please check the event information online . TicketsNY.com typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines that will be send to you in the e-mail.


Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, TicketsNY.com customer service will attempt to contact you, using the information provided at the time of purchase. If our customer service is unable to reach you after its initial attempt, TicketsNY.com may cancel your order and may sell your tickets to another customer.

Nightclub Events.Security of the venues

Certain venues (nightclubs, lounges and bars)have 18+ / those that serve alcohol have 21+ and over policy and require valid government issued ID for verification. Valid ID is a legal document that has your current picture, clearly states your date of birth and was issued by the government (Driver's License, passport, green card). It is your responsibility to bring and present proper ID. No refunds will be given if you are under required age limit and if you fail to bring valid ID.

In addition, events at such venues might start LATER than the advertised show time to allow additional time for security and safeguard of the patrons as well as for opening acts to take place. Please take than into consideration. TicketsNY.com is not responsible for the accuracy printed or advertised by the "Event Providers".

Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash. You and your belongings may be searched on entry. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation.

Please arrive early to allow for parking, security check point and full enjoyment of the performance.

** In the event there is an obstructed/partial view of your seat or for any reason you are not satifised  with the conditions/treatment of the venue staff, you MUST notify Box office manager/Venue Supervisor or venue staff immediatly BEFORE you leave the premises.  Please record the staff memeber name and title and get official notification in writing. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.

Lost, Stolen or Destroyed Tickets

Contact us as soon as you notice your tickets are missing or have been destroyed. We will verify your order and seat location and attempt to make alternate arrangements for your entry into the event.(Please contact us at least 3-4 business days prior to the event, preferably in writing). There might be an extra fee (10% of the ticket price) associated with providing such service.

Terms of Services can be changed at any time.

April, 2017